Refund policy

We want you to be happy with your purchase. If something isn't right, here's how returns and refunds work at Premium Peaks.

30-day returns You can return most items within 30 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. To start a return, contact us through our Contact page with your order number and the reason for your return, and we'll send you instructions.

Return shipping Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or incorrect. We recommend using a tracked shipping method, as we can't guarantee we'll receive your returned item.

Damaged, defective, or wrong items If your order arrives damaged, defective, or you received the wrong item, contact us within 48 hours of delivery with a photo. We'll arrange a free replacement or a full refund, including any shipping costs.

Items we can't accept For health and hygiene reasons, we can't accept returns of opened skincare or used personal-care devices unless they are faulty. Gift cards and final-sale items are non-returnable.

Refunds Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method, usually within 5 to 10 business days. Depending on your bank or card provider, it may take additional time to appear on your statement.

Order changes and cancellations Please review your order carefully before paying. Once payment is made, orders are final and can't be changed or cancelled, as we begin processing right away. This is separate from your right to return an item after it arrives.

Questions Reach us through our Contact page and we'll reply within one business day.