FAQs

Frequently asked questions

Questions about your order, payment, or shipping? Start here. If you don't see your answer, reach us through our Contact page and we'll reply within one business day.

General questions

What is the status of my order?
You can check your order status anytime using the tracking link in the email we sent when you placed your order.

Can I change my order?
All paid orders are final. Once payment is made, no changes can be made, so please double-check your order before you check out.

Payment

What payment methods do you accept?
We accept all Visa and Mastercard cards.

Which currency will I be charged in?
All orders are charged in US dollars (USD).

Do you offer a 3 or 4 payment installment option?
No, we don't offer installment payments at this time.

Shipping

Where do you ship?
We ship worldwide.

How long does it take to ship my order?
Orders arrive within 5 to 21 business days.

Do you offer fast shipping?
We always ship with the fastest method available. The exact timing depends on how many orders we're processing at the time, which can affect when your order arrives.

How can I track my package?
Use the tracking link in the email you received when you placed your order. You can also visit our Track Order page.

What if I'm not home?
The courier company will give you an estimated delivery day and time, so you or someone else can be there to receive your package.

Will I pay taxes on international shipping?
No.

Returns

For anything return-related, please see our refund policy in the footer menu.

Still have a question?
Call us at 1-866-309-3664 (Monday to Friday, 9 am – 5 pm EST) or reach us through our Contact page. A real person reads every message and replies within one business day, Monday to Friday.